Can you help remotely and onsite?
Yes. We provide remote support across the UK and arrange onsite visits in Peterborough and surrounding areas when hands-on work is needed.
Do you offer one-off and ongoing support?
We can discuss ad-hoc assistance, planned projects and ongoing managed support. We agree the scope, costs and response arrangements before work begins.
How do we get started?
Call 0333 242 1511 or send an enquiry. Tell us which systems are affected, the business impact and any deadline. Please do not send passwords.
Is your IT consultancy free of charge?
Yes. KByte consultancy is always free of charge, not just the first conversation. Implementation, installation, development, equipment, third-party subscriptions and ongoing support are quoted or agreed separately before paid work begins.
What do SME IT services cover?
SME IT services can include staff helpdesk support, computer maintenance, account administration, backup checks and technology planning. We agree which systems and tasks are included, who approves changes and what costs extra. A one-off fault and ongoing support can be discussed separately.
Can you help a small business without an IT department?
Yes. Tell us how many people use your systems, which tools matter most and what keeps interrupting work. We can discuss a practical support arrangement, with an authorised contact in your business to approve access and paid work.